1. About these terms
These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and Chatbookr ("we", "us"). By creating an account, signing an order form, or using the Chatbookr service, you agree to these Terms.
If you're entering into these Terms on behalf of a company or clinic, you confirm that you have authority to bind that organisation.
2. The service
Chatbookr provides an AI receptionist that handles patient conversations on WhatsApp, books and reschedules visits, and syncs with Google Calendar. We may improve, change, or extend the service over time. We won't materially reduce the functionality of a paid plan without notice.
3. Your account
- You must provide accurate details and keep them current.
- You are responsible for what happens under your account, including the actions of any users you add.
- Keep your login credentials secret. Tell us immediately if you suspect unauthorised access.
4. Acceptable use
You may not use Chatbookr to:
- Break any law or regulation, including data protection, healthcare, or telecoms law.
- Send spam, harass anyone, or contact people who have not given consent.
- Send unsolicited marketing in breach of WhatsApp's policies or local rules.
- Attempt to extract patient personal data outside the legitimate use of the service.
- Reverse engineer, copy, or resell the service or its underlying technology.
- Probe, scan, or attempt to breach the security of the service.
We may suspend or terminate the service if we reasonably believe you are breaching these rules.
5. WhatsApp and Google integrations
Chatbookr integrates with WhatsApp Business and Google Calendar. Your use of those services is also subject to their own terms and policies. Meta and Google may charge their own messaging or API fees, which are passed on to you at cost.
6. Subscription, fees, and billing
- Subscription fees are billed monthly in advance in EUR.
- Prices on the pricing page exclude VAT and any applicable taxes.
- Plans automatically renew each month unless cancelled before the next billing date.
- You can cancel at any time from your account or by emailing billing@chatbookr.com. Cancellation takes effect at the end of the current billing period.
- We may change pricing. We'll give at least [30] days' notice by email before a price change takes effect.
- Late payments may result in suspension of service after reasonable notice.
7. Free trials and pilots
Where a free trial or pilot is offered, it ends on the date stated when you signed up. After that date, your plan begins billing unless you cancel beforehand.
8. Customer data and data processing
You retain all rights in the data you and your patients submit to the service ("Customer Data"). You grant us the rights needed to operate the service on your behalf — see the Privacy Policy for details. A Data Processing Agreement (DPA) is available on request.
9. Confidentiality
Each party will keep the other party's confidential information confidential and use it only as needed to perform under these Terms.
10. Intellectual property
Chatbookr and its underlying technology are our property. These Terms don't transfer any IP rights to you. You may use the service only as permitted under these Terms.
11. Warranties
We provide the service with reasonable care and skill. Beyond that, we make no warranties — express or implied — including fitness for a particular purpose or uninterrupted operation, except as required by applicable law.
Chatbookr is not a medical device. The service must not be used to give medical advice, diagnose, or treat patients.
12. Limitation of liability
To the maximum extent allowed by law, neither party is liable for indirect, incidental, or consequential damages, or for lost profits or lost data.
Our total liability under these Terms in any 12-month period is capped at the fees you paid us in that period.
Nothing in these Terms limits liability that cannot be limited by law, including gross negligence, fraud, or death/personal injury caused by negligence.
13. Termination
- You can cancel at any time as described above.
- We can terminate or suspend the service if you breach these Terms and don't fix the breach within a reasonable period after notice.
- On termination, your access ends. We'll keep your data available for export for [30] days, then delete it on the schedule described in the Privacy Policy.
14. Changes to these terms
We may update these Terms. For material changes, we'll give notice by email at least [30] days in advance. Continued use of the service after the change takes effect means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court.
16. Contact
Questions about these Terms:
legal@chatbookr.com
Billing: billing@chatbookr.com
Postal: Chatbookr, Dublin, Ireland